Terms and Conditions

Pufstons S.R.O.

I.
Basic Provisions

1. These general terms and conditions (hereinafter referred to as “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as “Civil Code”).

• Company name: Pufstons s.r.o.
• Registered office: Pod Zámečkem 287/86, Hradec Králové 500 06
• Company ID: 23078391
• Registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 54440
• For the sale of goods via the online store located at: www.pufstons.cz
• Bank account: 131-3411810247/0100
• Email: info@pufstons.cz
• Phone number: 736705192
• Website: pufstons.cz
• (hereinafter referred to as the “Seller”)

1. These Terms and Conditions regulate the mutual rights and obligations of the Seller and a natural person who enters into a purchase agreement outside the scope of their business as a consumer, or within the scope of their business activities (hereinafter referred to as the “Buyer”), through the web interface of the store available at pufstons.cz (hereinafter referred to as the “Online Store”).

2. The provisions of these Terms and Conditions form an integral part of the purchase contract. Any differing agreements in the purchase contract take precedence over these Terms and Conditions.

3. These Terms and Conditions and the purchase contract are concluded in the Czech language.

II.
Information about Goods and Prices

1. Information about goods, including the prices of individual items and their main characteristics, is provided with each item in the catalog of the Online Store. The prices are listed including VAT, all related charges, and return shipping costs if the goods by nature cannot be returned by regular postal means. The prices remain valid for as long as they are displayed in the Online Store. This does not exclude the possibility of concluding a purchase contract under individually agreed conditions.

2. Information about shelf life during production and guaranteed shelf life upon delivery is provided in the Online Store catalog.

3. All product presentations in the Online Store catalog are for informational purposes only, and the Seller is not obliged to enter into a purchase agreement for these goods.

4. Information about packaging and delivery costs is provided in the Online Store and applies only to deliveries within the Czech Republic and the Slovak Republic.

5. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and Buyer.

III.

Payment and Delivery Information

1. The Buyer is obliged to pay the Seller the purchase price and agreed delivery costs. Unless stated otherwise, the purchase price includes delivery costs.

2. The Buyer can pay:

1. By cashless payment with a credit/debit card, following the instructions provided by the online payment gateway. The Seller is not obliged to dispatch the goods until payment is received.

2. By bank transfer, following the instructions given when concluding the contract. The Seller is not obliged to dispatch the goods until payment is received.

3. In cash to the courier upon delivery; payment is due at the time of delivery and considered paid upon handing the amount to the courier.

1. For cashless payments, the purchase price is due within 7 days of concluding the contract.

2. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the specified variable symbol of the payment. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

3. Delivery methods:

1. By courier/parcel service Gibon Delivery within selected areas of the Czech Republic.

By parcel service Messenger within the Czech Republic.

By courier/parcel service BioHouse within Slovakia.

By email (only for gift vouchers).

If the goods must be delivered repeatedly or differently due to the Buyer’s reasons, the Buyer bears the additional costs.

Upon receipt, the Buyer must check the integrity of the packaging and report any damage immediately to the carrier.

If a special delivery method is requested by the Buyer, they bear the risk and extra costs.

IV.
Orders and Contract Conclusion

The Buyer bears the costs of remote communication (e.g., internet connection, phone calls).

Orders can be placed:

Through a customer account (if registered)

By completing an order form without registration

The Buyer selects goods, quantity, payment, and delivery method. Before submitting the order, the Buyer can review and modify the information entered. Orders are placed by clicking the “Submit Order” button.

The Seller will confirm receipt of the order via email. This confirmation is automatic and does not constitute contract acceptance. The contract is concluded when the Seller accepts the order and informs the Buyer by email.

If the Seller cannot fulfill any part of the order, they will send an amended offer, which is considered a new contract proposal.

All accepted orders are binding. The Buyer can cancel the order before receiving confirmation of acceptance.

If there is an obvious pricing error, the Seller is not obliged to deliver at that price and will offer a corrected proposal.

The Buyer agrees to receive an electronic invoice.

V.
Customer Account

Registration allows the Buyer to access their account and place orders. Orders can also be placed without registration.

The Buyer must provide accurate information and keep it updated.

Access to the account is secured by a username and password, which the Buyer must keep confidential.

The Seller can cancel an account, especially if unused for a long time or if the Buyer breaches the contract or these terms.

Account availability may be interrupted for maintenance.

VI.
Withdrawal from the Contract

A Buyer acting as a consumer has the right to withdraw from the contract within 14 days:

From the date of receiving goods

From the date of receiving the last delivery (for multiple items or parts)

From the date of receiving the first delivery (for regular deliveries)

The Buyer cannot withdraw if services were fully provided with prior consent before the withdrawal period expired, and they were informed of this in advance.

The Buyer must send a withdrawal notice within the period.

A sample form is available upon request.

The Buyer must return the goods within 14 days of withdrawal at their own expense.

The Seller will refund payments, including delivery costs (up to the cost of the cheapest method offered), within 14 days of withdrawal but not before the goods are returned or proof of return is provided.

Goods must be returned undamaged, unused, and clean, preferably in original packaging.

Any gift received must also be returned.

The Seller may withdraw due to sold-out stock, unavailability, or if the manufacturer/distributor ceases production/delivery, and will refund the Buyer within 14 days.